Our Vision
Our Mission
Our Values
Our Culture
Core Competence
Competitive Advantage
Our Capacity
Our Employees
OUR VISION
We are committed to making Absolute Service, Inc. a premier service organization. We provide superior service of the highest quality at affordable prices.
OUR MISSION
We will grow and remain a healthy company by creating new customer relationships and offering new services. We will welcome new opportunities for developing new skills, for implementing new technologies, and for creating new opportunities.
OUR VALUES
Responsibility - leadership commands greater responsibility. We accept accountability for every decision we make. We are driven to make our work right the first time and to resolve our errors, however rare, in the soonest possible time.
Dependability - we value what our customers say. We will keep our promise to give our customers the quality they need, when they need it, and at a competitive cost.
Customer satisfaction - customer satisfaction is our primary goal. We strive to meet and even surpass customer expectations. We take the extra effort to consider all our customers' specifications and details. We maintain an open line of communication with our customers and value their suggestions and opinions.
Responsiveness - we understand that the business market is always changing and this poses economic threats to every company. We therefore concentrate on improving efficiencies and developing new skills to be able to help our customers grow profitably.
Commitment - we stay committed to every principle and ideal that we uphold. We lead by example and will never be content until our customers are fully satisfied.
OUR CULTURE
Opportunities for all - We are non-discriminating. We provide job opportunities to all who are willing to grow with us.
Transparency - We aprroach all issues head on and with open and flexible communication. Nothing is hidden, nothing is dismissed until the appropriate solution has been applied.
Teamwork - We pursue a unified goal; that is, providing satisfaction to both our internal and external customers. Our processes are designed to make interrelated jobs easy and convenient. We treat our customers as partners, seeking their substantive input on our processes.
Civic and social responsibility - We accept the idea that we have a responsibility to other organizations and the public as well. We participate in multiple community organizations in Maryland and we are a member of the Subic Bay Freeport Chamber of Commerce. Through this, we are able to establish networks and relationships; participate in various civic programs and learn from best practices.
OUR CORE COMPETENCE
We provide a wide range of services catering to the diverse needs of our customers. We provide service not only with the highest levels of quality, accuracy, and efficiency, but with customer satisfaction as our primary consideration.
OUR COMPETITIVE ADVANTAGE
Round-the-clock service - We operate 24 hours a day, 7 days a week in the Philippines. We take advantage of the opportunities brought about by time-zone differences. Our customer can send jobs at the end of their business day and the job is done and completed according to specifications when they come to work in the morning.
English proficiency - Our associates understand English clearly and effectively. They are able to understand and follow instructions in English with ease. Communication is never a problem working with our proficient staff.
Reasonable labor cost – We deliver exceptional work with inexpensive laber costs without setbacks in communication, quality, and overall expertise. With ASI, customers get their money's worth within budget.
Managerial expertise - Our management continuously seeks new ways to provide our customers with cost-effective processes, competitive prices, flexible schedules, on-time delivery, and new ways to generate profits from content.
OUR CAPACITY
TECHNOLOGY
We use the most current available technology to streamline communication with our customers and facilitate speedy receipt and transfer of jobs. And our associates use the best applications for each job, including QuarkXpress and InDesign. For batch pagination, we utilize a Miles 33 Unix system, assuring the fastest service and reliability.
PROCESSES
Launch - Jobs are sent by our customers via an Internet connection with our FTP server, through e-mail attachments, or courier shipping. Large customers have the option of their own server at our facility in the Philippines.
Quick response - Customers are quickly notified of any missing or unreadable pages on the jobs sent and queried on questionable materials or instructions. In page makeup, sample pages are created according to customer specifications and sent to customers for approval before a job is continued.
Strict internal control - Finished jobs go through rigorous quality control. Discrepancies are noted and revisions made. Our quality control specialists make sure that the final form of every job is in accordance with the instructions and specifications of the customers.
Faster order fulfillment - In order to shorten the cycle time of completing a job, associates tasked to do the jobs are categorized depending on the degree of difficulty of the jobs. New jobs are discussed to minimize errors and production time. Dynamic production lines are created tailored specifically to jobs to increase availability of resources and quick turn-around of jobs.
Strict adherance to schedules - Turnaround schedules of jobs are strictly monitored and resources dynamically allocated to make sure that the original schedules are successfully met.
OUR EMPLOYEES
In our Philippines operation, we maintain a pool of hardworking, dedicated, efficient and skilled workers. Most of our associates are college graduates. Extensive IQ exams, proofreading, speed, and proficiency tests are administered to all job applicants.
Our associates participate in a six-month apprenticeship that includes orientation and data entry/keyboarding. As their experience grows, they are further trained in page layout, artwork illustration and data conversion. At ASI, there is a clear career path that has proven effective in assuring employee retention.
